Call Center Customer Service

Let's explore the basics of Customer Service in a Call Centre environment Intended audience: Workers new to a call centre role

From the author:

“This course provides the perfect call center training program outline to individuals who are required to utilise telephone processes in their job. Various skills and techniques are taught and consolidated through 5 useful modules in the Call Center Customer Service course. The course will teach learners how to prepare for the call, phone etiquette, parts of a call, handling difficult customers, and more areas essential to call center customer service success. If you want to learn more about how to ace your call process, jump into this 5-part call center training course!”

Call Center Customer Service Lessons

Click through the microlessons below to preview this course. Each lesson is designed to deliver engaging and effective learning to your team in only minutes.

• Lesson 1: Preparing for Your Calls

• Lesson 2: Voice, Tone & Etiquette

• Lesson 3: Parts of a Call

• Lesson 4: Holds & Transfers

• Lesson 5: Helping Difficult Customers

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